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Classic Retail System Terms & Conditions
TERMS AND CONDITIONS
Prices are correct at the time of press and are subject to VAT.
DELIVERY
Unless otherwise stated, delivery is free of charge on orders over £40.00 (excl VAT) to one address in the UK mainland. For delivery to other addresses, please contact our sales department for a quotation. Delivery is to your site entrance and does not include positioning and unpacking. Any quoted delivery dates are approximate. It is the responsibility of the customer (not Classic), to ensure adequate access and the available dimensions are correct. The customer will be liable for any aborted delivery charges. Goods are not sold on a trial basis. It is the customer’s responsibility to ensure that the specifications of the product are suitable before ordering. Warranty may be invalidated of the goods are not suitable for its application. Any damages and shortages must be signed for as damaged or short, and reported at the point of delivery, as claims are invalid after 24 hrs. Deliveries signed for as received in good condition or unchecked will be the customer's responsibility. Once they have been signed for in this manner, any claims for damage or shortages will be rejected.
RETURNS
Authorisation should be sought from Classic prior to returning incorrectly ordered goods. Such returned goods will only be accepted if they are packed in their original packaging and a restocking charge of 25% will be applied. Any additional carriage charges will be passed on to the customer. It is the customer’s responsibility to obtain proof of delivery of returned products. Damaged and unpackaged product will not be accepted.
FORCE MAJEURE
Classic will not be liable for any default due to any act of God, war, strike, industrial action, fore or other event beyond the reasonable control of Classic.
LAW
All disputes arising from this contract shall be subject to the jurisdiction of the courts of England and Wales.
WARRANTY
Where a parts and labour warranty is applicable it covers the attention and replacement of parts due to mechanical breakdown. Incorrect operation, negligence, cleaning, programming, adjustments, and issues affected by a third party are not covered. In such cases a charge will be made. Where a parts only warranty is applicable, a charge will be made for the labour content. 'Dead on Arrival' cases should be advised within 24 hours of delivery. Under no circumstances are we liable for consequential loss. Each request for service will be assessed at the point of the request whether to send out a service contractor or whether to replace the unit. In the case of replacement, a service exchange or b grade product may replace it, subject to the unit's age. We will attempt to attend or resolve service requests within seven days. Some items within are sold with manufacturers warranty and are subject to the terms and conditions of the manufacturer. Where items carry a back to base warranty, postage for warranty returns is payable by the customer.
INSTALLATION
It is the customer’s responsibility to ensure that the product is installed and commissioned correctly, meeting all of current legislation applicable to the type of product and its environment. (e.g. Gas products must be installed by an appropriately approved CORGI installer.) Failure of the above will invalidate the products warranty. Where an installation package has been offered and ordered, it is the customer’s responsibility to ensure that the product has been positioned at or adjacent to the point of installation, and the suitable services are available, and are correctly positioned at the point of installation. The customer should also ensure the any accessories required for the installation are also available at the time of installation. Any aborted installations will be charged for.
PRICE MATCH POLICY
All price matching is at the discretion of Classic Retail Systems and is subject to change at any time. Price match must include competitors applicable shipping, handling and sales tax charges. Our price guarantee does not apply to competitor's bonus offers, free offers, auction websites, non-retrail websites, group buying schemes, private sales, special orders, typographical errors, clearance sales, liquidation sales, mail-in rebate offers, or where a service commitment is included in the transaction.
Internet competitors must include shipping and handling charges as the basis for comparison. Additionally, we must be able to verify that it is the exact same product in brand-new condition and available for immediate delivery.
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